Refund policy

We offer a 7-day return or exchange policy, applicable only in specific cases outlined below. Requests must be made within 7 days of receiving your order.

 

No Returns for Change of Mind

Returns or exchanges are not accepted for:

  • Change of mind

  • Dislike of colour, design, or fabric

  • Ordering the wrong item intentionally

Please review product details carefully before placing your order.

Eligible Cases for Return or Exchange

Returns or exchanges are accepted only if the issue is from our side, including:

  • Defective or damaged items

  • Incorrect item received

  • Wrong size sent by us

  • Any manufacturing or packing error

The item must be:

  • Unworn and unused

  • With original tags intact

  • In original packaging

  • Accompanied by proof of purchase

Size Exchange Policy

If you wish to exchange an item due to size preference or personal fitting issues:

  • Exchange is allowed

  • Shipping charges will be borne by the customer

If the wrong size was sent by us, then:

  • All shipping charges will be covered by us

How to Request a Return or Exchange

To start a request, contact us via WhatsApp within 7 days of delivery.

Approved returns/exchanges must be sent to:

Zeesway Textile
Near Unique Marriage Hall
Ferozewala Road, Gujranwala 52250
Pakistan

⚠️ Items sent without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.
If the item is defective, damaged, or incorrect, contact us within 7 days with clear images or videos so we can assess the issue promptly.

Shipping Responsibility

  • Our mistake → We bear all shipping charges

  • Customer size exchange → Customer bears shipping charges

Refunds or Vouchers

In approved cases where a return is accepted and an exchange is not possible, compensation will be provided in one of the following forms, as agreed with the customer:

  • A voucher for future purchases, or

  • An exchange with the customer’s preferred article, or collection

Please note:

  • Delivery charges are non-refundable

  • All taxes, duties, or additional fees are excluded

  • Refunds apply only to the product value

Once the returned item is received and inspected:

  • Approved exchange or vouchers are processed within 7 business days

If more than 7 business days have passed since approval, contact us at our WhatsApp.

Non-Returnable Items

The following items are non-returnable and non-exchangeable:

  • Custom-stitched or personalized items

  • Clearance sale items (unless defective)